Shipping

We offer FREE Shipping on all orders above the minimum order value displayed on our website from time to time.
For orders below the minimum order amount, a shipping charge of ₹99 will be applied at checkout.

Orders typically take 5–6 business days to reach your doorstep.
The shipping rates shown at the time of checkout are considered final.

Cash on Delivery (COD)

For all Cash-on-Delivery orders:

• A handling fee of ₹80, plus applicable shipping charges, will be added at checkout.

• We will call your registered mobile number to confirm your COD order before processing it.

• If you are unreachable, we will send you an email for further confirmation.

If we are unable to reach you within 8 days from the date of your order, the order will be automatically cancelled.

Cancellations

You may cancel your order on the same day of placing it by contacting our customer care team, provided the order has not been shipped yet.

If cancelled in time, we will issue a full refund to your original payment method.
Refunds typically take 8–9 business days to reflect in your account.

Refunds

We offer refunds or replacements only if:

• The product is damaged during shipping, or

• There is any other genuine issue (final decision will be taken by us after verification)

To be eligible, you must contact our customer care team within 3 days of delivery.

Important:
If the product has been used, opened, or tampered with, we cannot offer a refund or replacement, as the product cannot be resold.

While we strive to deliver the best quality, if you face any concerns or issues, please reach out to us and we will assist you with the best possible solution.

Customer Care:
Phone: 9074456856
Email: connect@exzora.in