Our customer service team will be happy to assist you with eligible returns. If you received a damaged product or wish to exchange your item, please follow the directions below. Only products purchased on www.exzora.in are eligible for return or exchange.
We only accept returns or replacements in cases of product damage during shipping or any other genuine issue (the final decision regarding the return will be taken by us after verification of the product).
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Please reach out to our customer service team within 3 days of delivery of your order.
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Once the returned product is received and verified by us, the refund will be initiated within 7 business days to your original payment method.
Contact Us:
Phone: 9074456856
Email: connect@exzora.in
Shipping
We offer free shipping on orders above a minimum order value of INR 699.
For orders below this amount, a shipping fee of INR 99 will be applied at checkout.
After placing your order, your package will typically reach your doorstep within 3–5 business days.
Cash on Delivery (COD)
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We offer a flat COD fee of ₹49 on all eligible orders.
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COD is available only for orders up to ₹5,000.
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Orders above ₹5,000 will require prepaid payment.
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COD availability and charges will be clearly displayed at checkout.
Cancellation
You can cancel your order anytime before it has been shipped by contacting our customer care team.
If the cancellation request is made in time, we will process a full refund to your original payment method.
Please allow 8–9 business days for the refunded amount to reflect in your account.